Galt Enterprises, Inc.









Galt

GAP (Guaranteed Asset Protection), subject to the terms and conditions of the GAP waiver agreement, pays off the remaining principal balance on your loan or lease in the event of a total loss.



800.248.GALT (4258)
34555 CHAGRIN BLVD.
SUITE 100
MORELAND HILLS, OHIO 44022


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GAP Claims Procedure

WHAT WE NEED FOR YOUR GAP CLAIM: (all documents must be submitted.  Please refer to your contract for time frame in which documents must be submitted.)

  • A photocopy of the original finance contract.
    • Where can this be obtained? From the finance office at the dealership or from your lien holder
    • What is it? It´s the contract you signed between you and the lien holder.
  • A photocopy of the original bill of sale (also called the dealer’s worksheet).
    • Where can this be obtained? From the finance office at the dealership
    • What is it? It´s the contract you signed between you and the dealership
  • A copy of the complete valuation report. (In the event of collision and no insurance a repair estimate from a qualified auto body shop is required)
    • How can this be obtained? Call your primary insurance carrier and reference your claim number.
    • What is it? It is usually several pages long. This report will compare your vehicle to others in the market place in order to determine the settlement amount. Note: This must include your deductible if applicable. We cannot use the settlement worksheet.
  • A photocopy of the settlement check.
    • How can this be obtained? Call your primary insurance carrier and reference your claim number.
    • What if they cannot provide a photocopy of the physical check? They can print out the payment screen from their computer and this will suffice. Note: We cannot use a letter from the insurance company.
  • A Payoff letter from your lien holder giving us the payoff on your loan as of the date of loss.
  • A complete Payment History, showing a running balance, must also be included.
    • How can this be obtained? Speak to the Total Loss Department at your lien holder. Note: This must include your account number.
  • A copy of the full police report is required if one was made. If the police were not notified a statement of loss from the Insurance company will be required. All thefts require police report for original theft and if vehicle was recovered we need the supplemental report.
    • How can this be obtained? Return to the police station and reference your case number. Note: We cannot use a case number or a partial report.
  • Refund amounts for all cancelable products. (Prepaid maintenance, service contracts, credit life etc…)
    • How do I cancel products other than GAP? Call the finance office at the dealership for instructions. Have the dealership inform us of refund amounts.

Paperwork should be sent to: Galt Enterprises, Inc. Attn: GAP Claims, 34555 Chagrin Blvd., Suite 100, Moreland Hills, OH 44022, or send via fax 216.464.2669 or e-mail to gapclaims@galtenterprises.com. Please contact us with any questions: 800.248.4258 / 216.464.6744. Please follow up after submitting paperwork to be certain our office receives it.

IT IS RECOMMENDED THAT YOU CONTINUE TO MAKE YOUR PAYMENTS AS NORMAL UNTIL ALL CLAIMS ARE SETTLED. PLEASE READ THROUGH YOUR GAP CONTRACT FOR EXCLUSIONS, LIMITS AND ADJUSTMENTS.

Please note: Steps taken to administer your claim do not constitute a promise of reimbursement. Galt Enterprises, Inc. reserves the right to adjust or deny any claim for any valid reason. If you have any questions please contact us at the number above.

Fraud warning for insurance agreements – Any person who with intent to defraud or knowing that he/she is facilitating a fraud against an insurer or GAP administrator and submits an application or files a claim containing a false or deceptive statement is guilty of insurance fraud.

Private information:
The GAP Waiver Borrower/Agreement Holder authorizes Galt Enterprises, Inc. to communicate claim information; including but not limited to the documents requested and information needed to process the claim, claim decision, and reimbursement payment amounts only to the undersigned holder/s, lien holder or selling dealership for whom we administer the GAP agreement.